Privacy Policy

Hey there! This Privacy Policy explains how AgentDesk Chat ("we," "us," or "our") collects, uses, and protects your information when you use our free AI chat widget service. We keep it straightforward because we believe you should know exactly what happens with your data.

Information We Collect

Account Information

When you sign up, we collect:

• Email address
• Password (encrypted)
• Company/agency name
• Contact information (phone, email for your widget)

Content You Provide

To power your AI chat widget, you may upload or provide:

• Documents (PDFs, Word files, text files)
• Website URLs for scraping
• Product information and descriptions

Usage Data

We automatically collect:

• Chat conversations between your widget and visitors
• IP addresses and browser information
• Pages visited and features used
• Device and browser type

How We Use Your Information

We use your information to:

• Provide the Service: Power your AI chat widget with your knowledge base
• Improve Our Service: Analyze usage patterns to make AgentDesk Chat better
• Communicate with You: Send service updates, security alerts, and support messages
• Marketing: We may use your contact information to tell you about our other products and services. You can opt out anytime.

Data Sharing

We share your data with these third-party service providers who help us run AgentDesk Chat:

We may also share your contact information with our affiliates to market other services to you. We do not sell your personal information for monetary consideration, but some data sharing described above may be considered a "sale" under certain state privacy laws.

Your U.S. Privacy Rights

Multiple U.S. states have privacy laws that give you rights over your personal data. These include California (CCPA), Texas (TDPSA), Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Utah, and Virginia. We provide these rights to all U.S. users:

• Right to Know: Request what personal data we've collected about you
• Right to Delete: Request deletion of your personal data
• Right to Correct: Request correction of inaccurate personal data
• Right to Opt-Out: Opt out of the sale/sharing of your personal data
• Right to Opt-Out of Targeted Advertising: Opt out of targeted advertising based on your data
• Non-Discrimination: We won't discriminate against you for exercising these rights

How to Exercise Your Rights

To exercise any of these rights:

• Email us at privacy@aiagentdesk.chat
• Delete your account from the dashboard settings
• Use the "Do Not Sell My Personal Information" link below

Data Retention

We keep your data for as long as your account is active. If you delete your account, we'll delete your personal data within 30 days, except where we're required to keep it for legal reasons.

Security

We use industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security reviews. However, no system is 100% secure, and we can't guarantee absolute security.

Children's Privacy

AgentDesk Chat is not intended for children under 13. We don't knowingly collect data from children. If you believe we have, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes by email or through the service. Your continued use after changes means you accept the updated policy.

Contact Us

Questions about this Privacy Policy? Reach out:

• Email: privacy@aiagentdesk.chat